FAQ - Service lifecycle
- General Information
- Service Lifecycle
- Service Fees
- Service Validation & Contract Terms
- Partner Service Pricing
3. SERVICE LIFECYCLE
3.1 How are Service Providers selected for NET+ Services?
Selecting a service provider begins with a challenge that a campus is experiencing, or with a common need from the broader R&E community that could be solved with a cloud-based solution. The university identifies a service provider who may have a potential solution. In turn, the university decides to sponsor the particular service within the Internet2 NET+ program and introduce the service provider to the community.
The sponsored service proceeds through the process identified by the NET+ Phases, including thorough research and testing, and early adopter participation. Ultimately, these efforts lead to the announcement of the service for general availability to the higher education community.
Our process can be reviewed in greater detail at our Internet2 website, located here.
3.2 How long does it take to add a service to the catalog?
3.3 What are the stages that services move through?
- Service Validation
- Early Adopter
- General Availability
3.4 What determines whether or not a service moves to the next stage?
3.5 Which organizations are able to propose services to be offered?
3.6 What are the campus responsibilities for participating in a service validation process?
- Work with the assigned Internet2 Program Manager on all activities.
- Provide input to documents, white papers, wikis and blogs about the findings of the Phase.
- Allow your Institution to be referenced as a participant in the Phase and participate in webcasts and (optionally) meetings with other institutions interested in the Service.
- Assign representatives for the sub teams (Functional, Integration (technical), Security, Contract and Business Terms, and Support) who will actively participate throughout the Phase. Additionally, assign a representative to participate in quarterly “roadmap” meetings (mostly via telephone or video conferencing, although some possibly in-person) for a minimum of one year. “Roadmap” meetings will be organized with Internet2 NET+ staff and the Service Provider to discuss progress in bringing the Service to general availability and to formulate the service approach, deployment strategy, vendor relationship, etc.
3.7 What are the campus responsibilities for sponsoring a NET+ service?
- Institution’s CIO will personally participate in an organizational meeting with Internet2 NET+ staff and the Service Provider to discuss service approach, candidate institutions, timelines for moving through the various phases, etc.
- Host a meeting on the sponsoring Institution’s campus with all institutions interested in participating in the Service Validation Phase (on-site costs of meeting room, A/V, food, etc. borne by the sponsoring institution).
- With assistance from the Internet2 Program Manager, the sponsoring institution’s representatives take a leadership role in: (1) reaching agreement with the Service Provider on Functions, Integration (technical), Security, Contract and Business Terms, and Support; (2) helping to ensure that other Participating institutions are engaged; and, (3) guiding the transition to the next Phase.
3.8 How is a service removed from the catalog?
3.9 How can I tell what services Internet2 is working on adding to the catalog?
3.10 How can I tell when a service will be available to my campus?
While reviewing the “Cloud Services & Applications” page on our website, there are opportunities to be sponsors of a service when a service is identified as in the “Service Validation” phase, and to be early participants when a service is in the “Early Adopter’ phase.
If a service is marked “General Availability,” this means the service has fully completed the phase process and is fully available for campuses. Once services are into the Service Validation phase, an estimate will be included for when the service will be generally available.
A full “at a glance” dashboard of the progress of a service through the various phases and major milestone of service validation is being developed and is expected to be published in the NET+ service catalog in early 2014.