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Support

Advanced Networking

Find all the contacts and support materials you’ll need for advanced network services delivered over the Internet2 Network. 

Contacts & Escalation

The Internet2 Network NOC is reachable 24 hours a day, 365 days a year.

Escalation:

  • Service Desk (noc@net.internet2.edu, 317-278-6622)
  • Service Desk supervisor on-call
  • Service Desk Manager
  • Chris Wilkinson, Senior Network Architect (cwilkinson@internet2.edu, 734-352-4962)

Non-critical, high-priority issues are at a 4hr/12hr escalation interval. Normally, issues don't reach this level, though, and 1d/3d is normal for non-informational tickets.

Internet2 Network Diagrams and Live Traffic Maps

Internet2 Network Maintenance/Operations Calendar

Network Status

Reporting

Network Performance and Configuration Tools

Network Policies

All network policies can be found at www.internet2.edu/policies/#network.

Cloud Services & Applications

Find all the contacts and support materials you’ll need for NET+ cloud services facilitated by Internet2.

Contacts & Escalation

For all general Internet2 NET+ service inquiries, please email netplus@internet2.edu

If you a user of a NET+ Service (not listed below), please contact your university IT Help Desk.

If you are an administrator of a NET+ Service (not listed below), please contact the NET+ Service Provider.

For issues regarding service delivery over the Internet2 Network, please see Advanced Networking above.

SIP Program

Hosted PBX (Mitel) – Mitel Customer Technical Support: (877) 846-5536

SIP Trunking (CenturyLink) – CenturyLink Customer Service: (877) 453-8353

Trust, Identity & Middleware

Find support for InCommon and InCommon services as well as middleware products like Grouper and Shibboleth.

InCommon Services

Middleware Products

Please see each product page for documentation and support information related to that particular product.

Other Inquiries