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Duo Security

overview
Eligible Subscribers:
Non-profit higher education institutions whose main campuses are located in the United States, or not-for-profit InCommon Participants agreed upon by Duo and Internet2.
Email:
netplus@internet2.edu
Contact:
Nick Lewis

NET+ Duo offering

Internet2 member and non-member higher education schools can subscribe to the community developed and validated NET+ Duo program.

About Duo

Duo Security combines security expertise with a user-centered philosophy to provide two-factor authentication, endpoint remediation and secure single sign-on tools for the modern era. It's so simple and effective, you get the freedom to focus on your mission and leave protection to us.. Through the custom-developed, affordable Internet2 Duo program, colleges and universities can offer school-sponsored two-factor authentication to every person on campus.

NET+ Duo Advisory Board

We also have a NET+ Duo Advisory Board providing oversight of the NET+ Duo program. The current campuses on the advisory board are:

Brown University, Indiana University, New York University, Northwestern University, Old Dominion University, Pennsylvania State University, and University of Maryland Baltimore County.

If you would like to contact the advisory board, they can be reached at:

duo-advisory@internet2.edu

features

Duo features are laid out in their pricing website where they go over the different products and features included in each version. More details on each product can be found here. Duo has engaged deeply with the higher education community and developed several integrations that are needed by campuses.

Specifically:

Duo for Shibboleth Identity Provider v3: https://duo.com/docs/shibboleth

Central Authentication Server (CAS): https://duo.com/docs/cas

Peoplesoft: https://duo.com/docs/peoplesoft

Duo also has integrations for authentication for many of the other NET+ service providers including:

Box: https://duo.com/docs/box
Cisco Cloudlock: https://duo.com/docs/cloudlock
Crashplan: https://duo.com/docs/crashplan
DocuSign: https://duo.com/docs/docusign
LastPass: https://duo.com/docs/lastpass
Zoom: https://duo.com/docs/zoom

Plus, an integration with Splunk around getting Duo logs into a campus Splunk environment:

https://duo.com/docs/splunkapp

fees
To receive this pricing, schools must contact Duo for pricing. You can contact the Duo Sales team at:

Telephone: +1 (866) 760-4247
Email: edu@duo.com

faq

Licensing and Pricing

I'd like to take Duo for a test drive before signing up for a site-wide license. How can I do that?

Anyone can directly sign up for the Duo Security Personal plan, which allows for up to ten users at no cost. This is perfect for limited testing and evaluation purposes.

Do I need to be an InCommon participant to sign up for Duo?

No, under the updated Internet2 Duo program, your campus does not need to be an InCommon participant.

Do I have to be a member of Internet2 to participate in the Duo program?

No, you are not required to be an Internet2 member to sign up for Duo, but Internet2 members receive a discount when they sign up for a Duo site license.

Only part of our campus wants Duo. Can we license just a subset of our campus community?

As part of the updated program, campuses can now license for a subset of your campus community along with the faculty and staff and student option.

The fee in each case will vary with the size (based on IPEDS student count) of your school and the number of users your campus wants to enroll in the service.

The Duo rate card talks about "telephony credits." What are those?

Duo provides a wide range of options when it comes to authenticating a user login. We expect that most Duo users will prefer to use either Duo Mobile or Duo Push, neither of which consume any telephony credits and can be used without limit.

Duo also supports two-factor login via other methods, such as automated voice calls or SMS messages. Duo incurs a small marginal cost when an automated voice call is made (long distance telephone charges) or an SMS message needs to be sent (SMS charges), with the exact amount depending on the source and destination of the call or message. Telephony credits are the way that Duo ensures those marginal costs don't get out of control. Telephony credits are purchased in advance as a non-expiring credit in a pool that covers all user accounts at a site. In the United States, voice calls for login confirmation incur a two (2) credit charge; SMS messages for login confirmation cost one (1) credit in the US. Rate cards for other countries are available.

Telephony credits are purchased directly from Duo after you have enrolled in the program.

What is a staff person for licensing?

Staff: Any individual employed by or employees working in the Customer's postsecondary institution except those employed by or working in the medical school component of the Customer's institution or Hospital Staff accessing an application used in Subscriber's medical school or hospital clinical operations. Staff includes individuals employed by or employees working in the postsecondary component of a hospital or medical center that offers postsecondary education as one of its primary missions; also includes those working in first-professional schools (e.g., law schools, dental schools, schools optometry) except medical schools accessing an application used in the Customer's clinical operations. This definition is derived from Integrated Postsecondary Education Data System (IPEDS) definition of "Institution's staff," available at: http://nces.ed.gov/ipeds/glossary/?charindex=I

What is the Duo Security Platform Edition?

Duo Security introduced a new Platform Edition in 2015. More details on Duo Security Platform Edition can be found on the Duo Security website. It is a separate subscription from the Duo Security MFA product and includes all of the functionality of the Duo Security MFA Edition.

What is the Duo Security Beyond Edition?

Duo Security introduced a new Beyond Edition in 2017. More details on Duo Security Beyond Edition can be found on the Duo Security website. It is a separate subscription from the Duo Security MFA product and includes all of the functionality of the Duo Security MFA Edition.

How do I license my hospital for Duo Security?

Duo Security licensing is based on Hospital Users as specified by universities. Universities need to specify the number of Hospital Users during sign-up. A Hospital User is any user of the Services who the Hospital Customer may authorize to enroll to use the Services in accordance with the terms of this Agreement and the Service Agreement.

What happened to Campus Associates?

Duo Security has included Campus Associates within the new pricing for default in the Faculty, Staff, Students, Associates/Affiliates, and Alumnae pricing. It is not available as an add-on.

Deployment

What's the difference between Duo Mobile and Duo Push?

Duo Mobile is a mobile application for smartphones that generates a one-time password (i.e., a secret, random-looking number on the user's smartphone), which the user then types into the application that requires authentication. Duo Push is a special feature of the Duo Mobile application that uses mobile push services to authenticate the user right on the smartphone, without the need to type the one-time password into the application.

What platforms does the Duo Mobile app run on? What about Duo Push?

The Duo Mobile app runs on the following platforms:
  • Google Android
  • Apple iPhone
  • RIM BlackBerry
  • Java J2ME
  • Palm WebOS
  • Symbian OS
  • Windows Mobile
Duo Push, which is a special feature of the Duo Mobile app, is available on Google Android, Apple iPhone, and RIM BlackBerry only.

What if a user does not have a smart phone?

A variety of options exist to accommodate users without smart phones:
  • An ordinary mobile phone (not a smart phone), or even a traditional desktop phone, can be used to authenticate with Duo.
  • If the user doesn't have any phone, the institution can elect to purchase a traditional hard cryptographic one-time password token for that user at $20/token, or the school may want to consider an inexpensive prepaid basic cell phone for this purpose.
  • Finally, if the person without a phone is just a regular user (i.e., not a user with special privileges or access to sensitive data), yet another option would be to selectively disable use of Duo for that user

On the server side, is Duo deployed at the IdP or the SP?

Actually, you can choose how best to deploy Duo in your environment. At the SP, Duo Web supports client libraries for Python, Ruby, Classic ASP, ASP.NET, Java, PHP, Node.js, ColdFusion, and Perl. At the IdP, Duo provides a custom login handler for Shibboleth IdP 2.3.5.

What services can be secured with Duo? Will it work for the web? Our SSL VPN? What about shell access to Unix hosts?

Duo integrates with virtually all popular web applications, SSL VPNs, and Unix applications. See the Duo solutions and documentation pages on their web site for details.

Miscellaneous

Our campus is committed to open source software, particularly for security-related applications. Can we see the source code for Duo?

Yes, the Duo source code is available on GitHub.
participate

Ready to subscribe and get all the great features of the Internet2 NET+ Duo offering for your organization? You'll need to get some information together, as outlined below.

Determine your eligibility

Not-for-profit institutions of higher education headquartered in the United States are eligible to sign up for the Internet2 Duo offering. Internet2 members receive special pricing, but membership in Internet2 is not required. InCommon participation also isn't required.

For more information on becoming an Internet2 member, see "Internet2 Membership."

Are any special considerations required?

Does your institution require special considerations due to state law or regulation? Are there any mandated limitations? You'll need to indicate this when you engage with Duo. The Internet2 Duo campus agreement is best in class terms

Contact Duo to initiate this process

You can contact the Duo Sales team at:

Telephone: +1 (866) 760-4247
Email: edu@duo.com