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Operations Excellence Steering Team

Operations Excellence Community Steering Team Objectives

Internet2 seeks to achieve two primary goals:

  1. To put agreements in place that include service objectives that articulate high expectations, accountability, measurability and transparency that will replace existing and long-standing generalized agreements;
  2. To allow the Board of Trustees representing membership interests to show it takes its responsibility to the community seriously by benchmarking and comparing options for sourced services.

Charge to the Steering Team

The community steering team has been asked to provide guidance on the development of requirements, execution of process and veracity of analysis as review of Internet2’s important network operating contracts proceeds. They will provide input and advice to the staff and, ultimately, be the community's window into the process and analysis used to assure the community at large that requirements and objectives are reasonable and that a fair process that best meets community requirements is being used.

Team Members

Dave Swartz – American University (Co-chair)
Kelli Trosvig – University of Washington (Co-chair)
Steve Corbato – Oregon Health and Science University
James Deaton – OneNet
William Deigaard – Rice University
Steve Fleagle – University of Iowa (Internet2 Board Member)
Kathy Gates – University of Mississippi
Patty Giuntoli – BerkleyLab/ESnet
John Krogman – University of Wisconsin
David Lois – WiscNet
Charlie McMahon – Tulane University
Michele Norin – Rutgers University
Pankaj Shah – LEARN (Internet2 Board Member)

Steering Team Community Discussion List

The Steering Team invites the community to subscribe to an email list,, to receive future notifications about the team's work, or to interact with Steering Team members. To subscribe, send an email to with the following in the subject line of the email:  SUBSCRIBE YourFirstName YourLastName