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Operations Excellence Community Steering Team Activities

May 03, 2016, by Elizabeth Boten
Tags: Advanced Network Services, Advanced Networking

Blog post by: Dave Swartz, CIO, American University and Kelli Trosvig, CIO, University of Washington

A couple of years ago, Internet2 asked a small team of community leaders to assist them in defining an “operations excellence” program to help evolve well-respected current practices to the next level of excellence as campuses continue to increase their reliance on Internet2. That initial work led to some significant successes with a new security program and has already sparked Internet2 and its partners to establish more formal IT service management plans for network operations. Now, with three large operations agreements coming for review, we have expanded the Operations Excellence Community Steering Team (OECST) to help Internet2 review best practices and set requirements for these new operations agreements. We [Kelli Trosvig, University of Washington and Dave Swartz, American University] are pleased to serve as co-chairs for this important work.  
The OECST has met twice and discussed the importance of engaging and informing the community throughout the process. Here are some highlights from the Steering Team’s first meetings:

  • The Steering Team made a decision to post approved minutes from each meeting to the OECST website. The first set of these minutes from the April 7, 2016 meeting has been approved and are now posted.
  • Additionally, the Steering Team has created a set of Guiding Principles for their work that can be updated as the team’s work evolves. The Principles are posted here.
  • The Steering Team invites the community to subscribe to an email list,, to receive future notifications about the team’s work, or to interact with Steering Team members. To subscribe, send an email to with the following in the subject line of the email:  SUBSCRIBE YourFirstName YourLastName
  • Community members are invited to an open meeting with the Operations Excellence Community Steering Team during the Internet2 Global Summit in Chicago on Tuesday, May 17, 3:00-4:00 p.m. (check the meeting website for room and other details During the session, the Steering Team will review its charge, report on progress, and take input from the community on its future operations requirements.

We hope that you will join us and be part of the discussion and we look forward to seeing many of you at the Global Summit.