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Associate Program Manager, NET+ Cloud Services (Voice, Video, Collaboration)

Associate Program Manager: NET+ Cloud Services (Voice, Video and Collaboration)

Internet2, a non-profit organization, provides high-performance networking and related services to its research and education member institutions. As a key strategic focus, Internet2 is expanding its “above the network” services to include a wide variety of cloud-based offerings that leverage Internet2’s 100G network, our capabilities such as InCommon federated identity management services, and the integration of complementary services. The Internet2 NET+ Services group manages these “above the network” services and works in conjunction with other groups within Internet2, members of the Internet2 community and third-party service providers to identify, design and deploy enhanced cloud services that meet the growing needs of the Internet2 community.

Internet2 has a unique opportunity for an Associate Program Manager to be an integral member of the Internet2 NET+ Services team. This full-time position focuses upon IP-based video, voice, and collaboration services, reports to the Program Manager for Video, Voice, and Collaboration, and may be based in Ann Arbor, MI, Denver, CO, Emeryville, CA or Washington, DC. Travel up to 20% may be required to meet with vendors, service providers, members of the community, and to attend major Internet2 meetings and conferences.


  • Work in conjunction with the NET+ Program Manager on one to three cloud services within the NET+ Video, Voice and Collaboration portfolio
  • Work closely with key members of the NET+ team to ensure the specific programs managed align with overall goals and objectives
  • Manage relations with cloud services providers, including technical, legal, and business activities
  • Manage relations with Internet2 members using the specified NET+ services, and engage the Internet2 community in on-going feedback programs and collaborative activities
  • Develop and execute plans for programs to facilitate broad adoption among Internet2 member universities
  • Monitor and develop vendor partnerships, community responses and account relationships
  • Develop plans for expanded services in conjunction with vendors and community members
  • Develop and maintain revenue and expense estimates and budgets for the programs assigned
  • Work with vendors to increase usage and enrollments for services by members of the Internet2 community
  • Effectively and positively represent Internet2 and its members


  • Program and project management skills as well as collaborative leadership abilities
  • Account and relationship management skills including consultative selling experience
  • A track record of individual initiative and a strong commitment to delivering services in a research and education environment, setting priorities, meeting deadlines, and working in a distributed environment with limited supervision
  • Understanding of:
    • Cloud services and cloud service providers
    • How cloud services can assist higher education entities and research communities achieve their goals
    • What is necessary to move from development to large-scale deployment of new services
    • The use and deployment of IP-based video, voice, and collaboration technologies
  • Experience in:
    • Cloud services
    • Simplifying administrative processes
    • Promoting service adoption through outreach efforts
    • Working effectively with constituencies with differing points of view
    • Working effectively with ambiguity
    • Communicating effectively – written, verbal, presentation, and interpersonal
    • Software and computing within a university environment
    • IP-based video, voice, and collaboration technologies within a university environment (preferred)
    • Architecture, deployment, or administration of video conferencing/telepresence systems (preferred)
  • Bachelor’s degree required; degree in IT, Business, Management, Marketing or related discipline preferred
  • Minimum 3-5 years of experience in IT management, business and/or account/relationship management preferred

Click here to apply online.

Internet2 is a 501.C.3 not-for-profit organization and equal opportunity employer.