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FAQ - Service lifecycle

< Internet2 NET+ FAQ Categories

3. SERVICE LIFECYCLE

3.1 How are Service Providers selected for NET+ Services?

Selecting a service provider begins with a challenge that a campus is experiencing, or with a common need from the broader R&E community that could be solved with a cloud-based solution. The university identifies a service provider who may have a potential solution. In turn, the university decides to sponsor the particular service within the Internet2 NET+ program and introduce the service provider to the community.

The sponsored service proceeds through the process identified by the NET+ Phases, including thorough research and testing, and early adopter participation. Ultimately, these efforts lead to the announcement of the service for general availability to the higher education community.

Our process can be reviewed in greater detail at our Internet2 website, located here.

3.2 How long does it take to add a service to the catalog?

It depends. In order for a service to be added to the catalog, it needs to go through the service validation phase. The service validation phase typically takes up to 100 - 180 days.

3.3 What are the stages that services move through?

The stages that the services move through include:
  • Inquiry
  • Evaluation
  • Service Validation
  • Early Adopter
  • General Availability
  • Sunset
More details regarding each stage are found at: www.internet2.edu/vision-initiatives/initiatives/internet2-netplus/#overview-phases

3.4 What determines whether or not a service moves to the next stage?

Internet2, sponsoring institutions, and vendors work together to determine whether or not the service moves to the next stage of the process.

3.5 Which organizations are able to propose services to be offered?

Internet2 higher education members are able to propose services to be offered via the NET+ program.

3.6 What are the campus responsibilities for participating in a service validation process?

The expected activities for Participating Institutions are:
  • Work with the assigned Internet2 Program Manager on all activities.
  • Provide input to documents, white papers, wikis and blogs about the findings of the Phase.
  • Allow your Institution to be referenced as a participant in the Phase and participate in webcasts and (optionally) meetings with other institutions interested in the Service.
  • Assign representatives for the sub teams (Functional, Integration (technical), Security, Contract and Business Terms, and Support) who will actively participate throughout the Phase. Additionally, assign a representative to participate in quarterly “roadmap” meetings (mostly via telephone or video conferencing, although some possibly in-person) for a minimum of one year. “Roadmap” meetings will be organized with Internet2 NET+ staff and the Service Provider to discuss progress in bringing the Service to general availability and to formulate the service approach, deployment strategy, vendor relationship, etc.

3.7 What are the campus responsibilities for sponsoring a NET+ service?

The Sponsoring institution helps the Service Provider through the process of being validated as an Internet2 NET+ service. The sponsoring institution is the “lead” institution during the service validation process. In addition to the responsibilities listed above, the sponsoring institution’s responsibilities additionally include:
  • Institution’s CIO will personally participate in an organizational meeting with Internet2 NET+ staff and the Service Provider to discuss service approach, candidate institutions, timelines for moving through the various phases, etc.
  • Host a meeting on the sponsoring Institution’s campus with all institutions interested in participating in the Service Validation Phase (on-site costs of meeting room, A/V, food, etc. borne by the sponsoring institution).
  • With assistance from the Internet2 Program Manager, the sponsoring institution’s representatives take a leadership role in: (1) reaching agreement with the Service Provider on Functions, Integration (technical), Security, Contract and Business Terms, and Support; (2) helping to ensure that other Participating institutions are engaged; and, (3) guiding the transition to the next Phase.

3.8 How is a service removed from the catalog?

The NET+ Program Advisory Group (PAG) reviews the services in the catalog on a regular basis and based on a number of factors may vote to remove services from the catalog. These factors include: number of subscribers; lack of sponsorship for the service; security breaches; functional reduction in the service; etc.

3.9 What happens when a NET+ service is “Sunset”?

Over time, some services will no longer meet the needs of the community and the NET+ program will initiate the “sunset” process. This phase marks the end of the lifecycle, when a service is removed from NET+ availability, and ongoing subscriptions are allowed to expire at the end of existing terms (or at least twelve months). Contractual terms govern other aspects of the sunset process so that institutions can be assured of not losing any data.

3.10 Who makes the final determination which services will be sunsetted?

Internet2 program managers working with the roadmap group from participating campuses for that particular service recommend sunsetting a given service. That recommendation is then submitted to the NET+ Program Advisory Board of member CIO’s and executives to make final determination.

3.11 How can I tell what services Internet2 is working on adding to the catalog?

The best way to tell is to visit our website. All the Internet2 NET+ services pass through their own lifecycle—marked by a series of phases. Under the “Products & Services” menu item, simply click on “Cloud Services & Applications.” This page will list all of the services that we have identified at least as potential services and will be working on them through the phases.

3.12 How can I tell when a service will be available to my campus?

All NET+ services work through our series of NET+ Phases to ensure the highest quality and experience one fully available to eligible. Visit our NET+ Cloud Services page to see the list of services, who can sign up for them, and their status.

While reviewing the “Cloud Services & Applications” page on our website, there are opportunities to be sponsors of a service when a service is identified as in the “Service Validation” phase, and to be early participants when a service is in the “Early Adopter’ phase.

If a service is marked “General Availability,” this means the service has fully completed the phase process and is fully available for campuses. Once services are into the Service Validation phase, an estimate will be included for when the service will be generally available.

A full “at a glance” dashboard of the progress of a service through the various phases and major milestone of service validation is being developed and is expected to be published in the NET+ service catalog in early 2014.