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Advanced Networking

Find all the contacts and support materials you’ll need for advanced network services delivered over the Internet2 Network.

Contacts & Escalation

The Internet2 Network NOC is reachable 24 hours a day, 365 days a year.


  • Service Desk (, 317-278-6622)
  • Service Desk supervisor on-call
  • Service Desk Manager
  • Chris Robb, Internet2 Director of Network Operations (, 812-345-3188)

Non-critical, high-priority issues are at a 4hr/12hr escalation interval. Normally, issues don't reach this level, though, and 1d/3d is normal for non-informational tickets.

Internet2 Network Diagrams and Live Traffic Maps

Internet2 Network Maintenance/Operations Calendar

Network Status


Network Performance and Configuration Tools

Network Policies

All network policies can be found at

Cloud Services & Applications

Find general support for Internet2 NET+ cloud services and applications. For services not listed here, find support information in the service documentation for each particular service. Have questions about the Internet2 NET+ initiative? Browse through our Frequently Asked Questions.

Contacts & Escalation

For all general Internet2 NET+ service inquiries, please email

If you a user of a NET+ Service (not listed below), please contact your university IT Help Desk.

If you are an administrator of a NET+ Service (not listed below), please contact the NET+ Service Provider.

For issues regarding service delivery over the Internet2 Network, please see Advanced Networking above.


For Duo Security Partnership information, see or email

If you experience problems or an outage, please contact Duo Security support as described at https:/ This will be helpful for you and also for Duo.

Duo also has a handy tool to help determine if the problem is something just hitting your site, or something that's affecting everyone:

Also consider joining the InCommon mailing list specifically for InCommon Duo Security participants. See

For other technical questions about Duo, see

SIP Program

Hosted PBX (Aastra) – Aastra Customer Technical Support: (877) 846-5536

SIP Trunking (Level 3 Communications) – Level 3 Customer Service: (877) 4LEVEL3

Video Services

Support Requests:

Trust, Identity & Middleware

Find support for InCommon and InCommon services as well as middleware products like Grouper and Shibboleth.

InCommon Services

InCommon Federation

InCommon Certificate Service – See

Assurance Program

Multifactor Authentication Program – Please see appropriate service under Cloud Services & Applications.

Middleware Products

Please see each product page for documentation and support information related to that particular product.

Other Inquiries