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DocuSign

overview
Service Type:
Security & Identity
Phase:
Early Adopter
Eligible Subscribers:
Internet2 Member
Sponsors:
Temple University
Email:
netplus@internet2.edu
Contact:
Nick Lewis

While organizations have automated processes leading up to and following the actual signature, many still needlessly rely on pen and paper to transact business. This slows business, delays results, and creates a negative customer experience. It shouldn't be this way. It doesn't have to be this way.

DocuSign's Digital Transaction Management platform helps companies keep processes 100% digital from start to finish to accelerate transactions, reduce costs, and delight customers, partners, suppliers, and employees.

DocuSign is the leading enterprise Digital Transaction Management platform and helps more than 50 million users in 188 countries transact anywhere, anytime, on any device. Securely.

Digital Transaction Management is software designed to safely and securely manage document-based transactions digitally. DTM removes friction inherent in processes that involve people, documents, and data to create faster, easier, more convenient, and secure transactions. DTM delivers a suite of services that empower companies to easily deploy and update digital processes without the traditional expense and programming required for traditional enterprise applications.

Browse our Features, Pricing, and Frequently Asked Questions (FAQs) pages for more information. Then visit How To Participate for detailed information on how to sign up.

The Internet2 NET+ DocuSign service is now in Early Adopter phase for all Internet2 members. For details, read the press release.

NET+ DocuSign for Higher Education Roadmap

Early university adopters that have rolled out the service campus-wide will be listed here.

For more information, please email netplus@internet2.edu.

features

Documents

With over 50 million users worldwide, DocuSign processes millions of documents daily. DocuSign offers features that make our documents both widely compatible and widely accessible.

•  Extensive File Type Support
•  PDF Form Conversion
•  20+ Standard and Customer Tags and Fields
•  Cloud Storage Integration
•  Automatic Tag Anchoring
•  PowerForms

Data

It’s easy to integrate DocuSign with other applications to prepopulate forms, saving you hassle and reducing errors. DocuSign’s advanced form and field validation capabilities automate business logic, streamlining the process for signers to input data, while giving senders complete control over the data that gets collected.

•  Full Forms Functionality
•  Third-Party Data Fields
•  Data Validation
•  Field Formatting and Logic
•  Field and Document Markup
•  DocuSign Connect

Workflow

DocuSign lets you specify and order any number of signers. Assign recipients different roles and access beyond signing permissions — you have control over every step of the process.

•  Serial, Parallel, and Mixed Routing
•  Templates
•  Bulk Send
•  Recipient Permissions
•  Document Visibility
•  Correct Documents
•  Reminders and Notifications

Authentication

Make sure your signers are who they say they are. Multiple options of authentication increase the thresholds required of signers to prove their identity before being given access to documents.

•  Email-Based Authentication
•  Access Code Authentication
•  SMS Authentication
•  Federated Identity Authentication
•  Phone Authentication
•  Third-Party Authentication
•  Social Identity Authentication
•  Knowledge-Based Authentication
•  Geolocation Capture

Signature

Send documents with DocuSign and have your customers sign and send back your document within a matter of minutes. Sending and signing is fast, easy, and intuitive.

•  Electronic Signature
•  Remote or In-Person Mobile Signing
•  Mobile Applications
•  Offline Signing and Sending
•  Digital Signatures
•  Accessibility

Reporting

Robust product reporting makes it easy for DocuSign users and account administrators to see information about their account. Real-time access combined with extensible scheduled reporting means that business statistics are always available and accessible.

•  Real-Time Status
•  Document, Recipient and Account Reports
•  Data Export

Compliance

DocuSign ensures your documents are legal and enforceable in a court of law. Powerful information-gathering and transaction logging protects your contracts from repudiation and keeps you out of court.

•  Tamper-Sealed Documents
•  Audit Trail
•  Certification of Completion
•  Electronic Record and Signature Disclosure
•  Watermarks

Retention

Signed documents and audit trails are maintained by DocuSign’s tamper-proof storage system, providing easy, secure access.

•  Email Archiving
•  Document Retention Policies
•  Authoritative Copy
•  DocuSign Retrieve

Available

We know how important it is for a service to always be available. That’s why DocuSign is committed to service uptime and total transparency into our system status.

•  Enterprise-Class Availability
•  Service Availability Status
•  Monthly Uptime Statistics
•  Service Alerts and Notification

Secure

DocuSign protects your highly confidential information by encrypting and making every document tamper-evident. Authentication options help prove that signers are who they say they are at the time of signing, helping ensure your documents have non-repudiation in a court of law. With DocuSign, the security of your documents, electronic signature authentication, and system security are top priorities.

•  DocuSign Trust Center
•  Document Encryption
•  Document Custody Management
•  ISO 27001 Certified
•  Spam Protection

International

DocuSign is globally recognized and internationally used. More than 188 countries use DocuSign to complete their digital transactions.

•  40+ Languages
•  Global Time Zone Support
•  Trusted Timestamp
•  Safe Harbor Compliant

Configurable

Customize DocuSign’s functionality with extensive central administration capabilities. Help your employees comply with company policies, set policies on document custody and retention, manage how signers sign or adopt signatures, specify user authentication including InCommon integration, and much more.

•  User and Access Control
•  Feature Access Control
•  Password Policies
•  Company Branding

Open APIs

We love to see developers dig into our powerful APIs to build creative integrations. That’s why we designed our APIs to be open, easy integration, and transparent.

•  REST/SOAP API and IODocs
•  OAuth2 Support
•  Single Sign-On
•  Enterprise Development Sandbox
•  Embedded Signing

Additional Services

•  Support Plans
•  Professional Services
•  DocuSign University
•  Developer Center

For additional details on all these features, please see the main DocuSign Features & Benefits page.

DocuSign is an electronic signature, transaction management, and document workflow service. Accessible anytime, anywhere, on any device, the DocuSign Global Network connects organizations to their customers, partners, suppliers, and employees where they transact business in confidence. DocuSign helps decrease transaction cycle times, reduce costs, and enhance customer satisfaction with the easiest, fastest, most secure global network for sending, signing and tracking documents in the cloud.

fees

The annual price of the Internet2 NET+ DocuSign for Higher Education service is based on the size of the institution grouped into one of 6 pricing tiers. 

The tier is determined by the total number of faculty and staff (see below).

Enterprise Subscription Pricing

  Tier 1 Tier2 Tier3 Tier 4 Tier 5 Tier 6
Actual Campus Size (i.e., Faculty and Staff only 1-250 251-1000 1001-2500 2501-5000 5001-10000 10001-35000
Annual Fee for the Services for Internet2 Members $12,100 $24,200 $41,800 $60,500 $71,500 $83,600
One-Time Startup Fee for Internet2 Members $2,500 $3,500 $5,000 $7,500 $10,000 $12,000
Support (10%) $1,210 $2,420 $4,180 $6,050 $7,150 $8,360
Expected Usage (Number of Envelopes Sent by Authorized Users) 2,700 5,500 10,500 16,000 19,000 23,000

Limited Deployment Subscription Pricing

  Tier 1 Tier2 Tier3 Tier 4 Tier 5 Tier 6
Size (i.e., Faculty and Staff Only) 1-250 251-1000 1001-2500 2501-5000 5001-10000 10001-35000
Authorized Users 10 20 30 40 50 60
Envelopes 1500 3000 4500 6000 7500 9000
Annual Fee for the Services for Internet2 Members $2,260 $4,500 $6,770 $9,030 $11,300 $13,550
Annual Fee for Doubling the Number of Authorized Users and Envelopes: Internet2 Members $2,260 $4,500 $6,770 $9,030 $11,300 $13,550
One-Time Startup Fee for Internet2 Members $1,650 $3,300 $5,700 $8,250 $9,750 $11,400

NOTES

Optional Services: 

  • Professional Services Assistance Pack – 20 hours
  • Signer Authentication Options
  • DocuSign for Salesforce

For pricing on the optional services, please contact netplus@internet2.edu.

faq

Have a question about the Internet2 NET+ DocuSign for Higher Education service that wasn't answered through our menu options? Take a few moments to browse through our frequently asked questions. 

Click a question (or the preceding plus sign) to view its answer; click again to hide it. Click show all to view all the answers at once. And feel free to email us if you have a question that's not answered here.

Internet2 NET+ DocuSign for Higher Education Service Offering

What is the relationship between DocuSign and Internet2?

DocuSign has signed a partnership agreement with Internet2 that provides various terms and conditions specific to Internet2 members. The production service is brokered by Internet2 and provided by DocuSign.

What integrations are available either from DocuSign or third parties?

Click here listing for DocuSign applications.

Eligibility and Enrollment

Do I have to be a direct Internet2 member to sign up for the Internet2 NET+ DocuSign for Higher Education service?

Yes, you have to be an Internet2 member.

When will the DocuSign for Higher Education service be available to higher education members? Who can use this service offering?

It is available now!

How does my institution sign up for the service?

Internet2 members may purchase the new offering by signing an "Enterprise Customer Agreement" (ECA) between the Internet2 member and Internet2. See How To Participate tab for details.

Can a portion of my institution sign up (for example, a business school, medical school, or even a single department)?

No, it must be a single, institution-wide subscription.

What happens when an account holder leaves the university?

The decision is up to the university to maintain the account as a university service as long as they choose, however access to the account is linked to federated privileges. Once the campus credentials are revoked, the account can be reverted to a "personal account" under the terms and conditions of DocuSign’s free or paid personal services. Specific details of these account transitions are being worked out by early adopter schools.

Do I have to pay a Start Up Fee when I upgrade from Limited to Enterprise Deployment?

No.

How do we get support for DocuSign?

The Free DocuSign support provides access to DocuSign’s Support Website and Communities and is included in all NET+ DocuSign agreements.

Summary of DocuSign support:

  • On-boarding session to help the Enterprise Customer get started
  • Online support resources (community forum, how-to guides, training webinars)
  • Support Website
  • DocuSign Community
  • DocuSign University webinars & Videos
  • Email Support 20 hours a day/5 days a week
  • Live Phone Support 20 hours a day/5 days a week
  • 24/7 escalation. Enterprise Customer Administrators may escalate issues to Tier 3 support personnel capable of resolving complex technical issues regarding the Services.

Features and Security

For questions regarding features and security, please see our Features tab.

Cost and Terms

For questions regarding cost, terms of agreement and billing, please see our Fees tab.

More Information

Thank you for your interest in Internet2 NET+ DocuSign for Higher Education. Please check the NET+ DocuSign home for updates as they become available. Check Internet2 NET+ Services for news and updates on all Internet2 NET+ service offerings.

Have a question not answered here? Send an email to netplus@internet2.edu.

participate

To subscribe to DocuSign:

[1] Review the service offering and fees within the previous tabs.

If you have any questions, please contact us at:  netplus@internet2.edu


[2] Fill out the Application

The application is located is here.  You will be required to fill out basic information and identify contact roles so we can get the agreement to you for signature.

  • Information about your organization:
    • Legal Name,
    • Internet2 membership status
    • DUNS number
    • A change to upload your tax exempt certificate ahead of time
  • Lead Contact
  • Accounts Payable Contact
  • Application Submitter

NOTE:  Internet2 requires electronic signatures for legal contracts, unless state law mandates otherwise.

[3] Review the Participation Agreement and Service Schedule.

The participation agreement is located is here.  And, the service schedule is located here.  The agreement will be sent to the identified "Application Submitter" after the application is received. This contact will fill out the required fields on the agreement and forward it to the official signatory for final signature.