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Box

Overview
Service Type:
Infrastructure & Platform Services
Phase:
General Availability
Eligible Subscribers:
Internet2 Member or Other R&E Participant
Email:
netplus@internet2.edu
Contact:
Sean O'Brien

One of the most commonly voiced collaboration needs today is the ability to easily access and share your personal content with anyone, from anywhere. Since 2005, Box has been helping more than 10 million individuals, small businesses and Fortune 1000 companies do just that.

And now, Internet2 members who are also InCommon participants can add this valuable Internet2 NET+ Box storage and collaboration service to their membership for an additional fee. Other InCommon institutions of higher education (.edu) headquartered in the United States are also eligible to participate at a higher fee.

Box is a leading enterprise Cloud Content Management (CCM) platform that embraces what's best about the cloud, serving the pressing content management needs of the next-generation workplace, workforce and IT. Eighty-two percent of the Fortune 500 currently use Box. Browse our Features, Pricing and Frequently Asked Questions (FAQ) pages for more information. Then visit How To Participate for detailed information on how to sign up.

The Internet2 NET+ Box service is now generally available to all U.S. higher education institutions for production deployment. For details, read the press release.

NET+ Box Roadmap

Early university adopters that have rolled out the service campus-wide include: Carnegie Mellon University, Cornell University, Indiana University, Stanford University, University of California - Berkeley, University of Illinois, University of Michigan and University of Notre Dame.

Dozens of other institutions are engaged in active trials and evaluations. For more information, please email netplus@internet2.edu.

Features

Box Features include:

  • Premier Content Security and Management
  • Unlimited Integrations, Including DLP and eDiscovery Integrations
  • Metadata
  • Workflow Automation
  • Custom Terms of Service
  • Admin and Help Desk Role Delegation
  • Enhanced Session and Account Management
  • Box Content API with custom higher education developer policy and terms
  • Device Trust
  • Desktop Sync
  • Mobile Access
  • Integrations with Partner Apps
  • SSL and At Rest Encryption
  • Two-Factor Authentication
  • Secure Sharing
  • Rich File Preview
  • Full Text Search
  • Auto-Expiration of shared content
  • File Locking
  • Access Stats
  • Granular Permissions
  • Version History

Key NET+ Box Features:

FERPA, HIPAA and Grant Requirements

FERPA requirements are supported as of service general availability with appropriate language included in the standard Enterprise Customer Agreement. Most campuses deploying NET+ Box permit their end users to store student record information covered by FERPA in Box although each campus needs to assess and make its own determination.

The NET+ Box program offers a Business Associate Agreement (BAA) that was developed by a group of university attorneys, Box, and Internet2 to enable HIPPA-compliant usage. Institutions wishing to adopt the BAA with Box can do so after signing their Enterprise Customer Agreements for the service. Institutions that do not plan to sign the BAA will need to agree not to store PHI in Box. Each institution still has the responsibility to implement Box (leveraging the tool sets provided) in a manner that is HIPAA compliant. Box cannot guarantee that each customer will leverage the appropriate tool sets to configure and implement Box to ensure HIPAA compliance. Institutions wishing to configure a HIPAA-compliant instance of Box may purchase additional production instances for the price of the setup fee associated with their Tier in the NET+ Box program (each production instance requires the payment of an additional setup fee)

Institutions that wish to adopt the BAA will need to execute an Amendment to their Enterprise Customer Agreement with Internet2 first and then execute the university-developed Business Associate Agreement. The BAA is subject to an additional fee of 35% of their Annual Subscription.

We believe that Box is compliant with most grants, although specifics should be checked by the institution.

Security

All of the following security mechanisms were reviewed by CISO representatives from each of the early adopter campuses:

Box hosts its servers at multiple geographically separated, enterprise-grade data centers in the United States with a 99.9% network uptime guarantee, ongoing audits and 24x7x365 monitoring and video surveillance. Data is stored on a secure internal storage cluster behind an enterprise-grade firewall, with redundant connections to multiple Internet backbones. The software passes every request through a carefully audited verification code, which ensures that the user is authorized for the action requested. Box stores local snapshots of data and backs up all data daily to an additional facility in a third location.

All user data is stored in encrypted form. Keys are held by Box under strictest security.

256-bit Secured Socket Layer (SSL) encryption is used on the data between the end user and Box. Indexing of public files by search engines or robots is disallowed, and all filenames are encoded once they arrive on Box's servers.

When you upload a file to Box, it is private by default and encrypted when stored. Your files are only accessible to others if you share them or make them public. You can make any shared file private again, or modify it so a password is required to access it. If you share a file using a link, that link will contain a unique ID made up of a randomly generated combination of letters and integers so humans cannot guess the location of those files. While Box holds the keys to encrypted data, this is held under strictest physical and personnel security and is only used when permission is granted by the member institution.

Box uses proven password and privilege techniques to validate access to all application data. University administrators have full console access to set user privileges, limiting what individual account holders can see and do on Box. The application determines access and presents only data the user has permission to see. For further security, an administrator can set role-based permissions so that some viewers may only view data, not edit it. With the Enterprise edition, Box also displays a list of all the primary actions of each of its users (download, upload, delete, log-in, etc.), giving administrators oversight on usage in their accounts.

Learn more about Box features:

https://www.box.com/business/enterprise-security/

https://www.box.com/business/online-collaboration/

https://www.box.com/business/secure-enterprise-mobility/

https://www.box.com/business/platform/

https://www.box.com/partners/technology-alliance-partners/

Fees

The annual price of the Internet2 NET+ Box storage and collaboration service is based on the size of the institution grouped into one of 10 pricing tiers. The tier is determined by the total number of students, faculty, and staff (see below). Internet2 members receive special pricing.

SERVICE PACKAGE
"TIER"
DESCRIPTION ANNUAL SUBSCRIPTION FEE SETUP FEE
Tier 1a Maximum Actual Campus Size*: 1,500
Storage: Unlimited
Internet2
Member
$9,000
Non-Internet2
Member
$10,125
Internet2
Member
$2,000
Non-Internet2
Member
$2,500
Tier 1b Maximum Actual Campus Size*: 2,500
Storage: Unlimited
Internet2
Member
$15,000
Non-Internet2
Member
$16,875
Internet2
Member
$5,000
Non-Internet2
Member
$5,700
Tier 1c Maximum Actual Campus Size*: 3,500
Storage: Unlimited
Internet2
Member
$21,000
Non-Internet2
Member
$23,625
Internet2
Member
$5,000
Non-Internet2
Member
$5,700
Tier 1d Maximum Actual Campus Size*: 4,500
Storage: Unlimited
Internet2
Member
$27,000
Non-Internet2
Member
$30,375
Internet2
Member
$5,000
Non-Internet2
Member
$5,700
Tier1 Maximum Actual Campus Size*: 10,000
Storage: Unlimited
Internet2
Member
$29,000
Non-Internet2
Member
$33,125
Internet2
Member
$5,000
Non-Internet2
Member
$11,400
Tier2 Maximum Actual Campus Size*: 25,000
Storage: Unlimited
Internet2
Member
$65,000
Non-Internet2
Member
$74,200
Internet2
Member
$10,000
Non-Internet2
Member
$11,400
Tier3 Maximum Actual Campus Size*: 50,000
Storage: Unlimited
Internet2
Member
$116,000
Non-Internet2
Member
$132,500
Internet2
Member
$17,500
Non-Internet2
Member
$19,950
Tier4 Maximum Actual Campus Size*: 100,000
Storage: Unlimited
Internet2
Member
$197,000
Non-Internet2
Member
$225,250
Internet2
Member
$17,500
Non-Internet2
Member
$19,950
Tier5 Maximum Actual Campus Size*: 150,000
Storage: Unlimited
Internet2
Member
$287,500
Non-Internet2
Member
$328,600
Internet2
Member
$25,000
Non-Internet2
Member
$28,500
Tier6 Maximum Actual Campus Size*: 200,000
Storage: Unlimited
Internet2
Member
$371,000
Non-Internet2
Member
$424,000
Internet2
Member
$25,000
Non-Internet2
Member
$28,500

Discounts

A 2.5% discount applies for a two-year subscription prepayment and a 5% discount for the three-year prepayment. The discount does not apply toward the one-time startup fee.

Billing

The subscription year is initially based on the 12-month period beginning the first of the month in which your service begins. The first year, you will be billed according to the size of your institution within 30 days of account activation for your first 12 months and the one-time startup cost. Subsequent year renewals will be annual based on your starting (anniversary) date. Your institution may choose to change the billing cycle after the first 12-month period.

Internet2 Membership/InCommon Participation Status Changes

If your institution is currently not an Internet2 member, but subsequently joins, your institution will be afforded the appropriate discounts upon the next Box renewal.

What if your institution is currently an Internet2 member, but subsequently drops membership (your membership period might not coincide with your Box subscription)? The service functions and special pricing are dependent upon active and continued participation in InCommon and membership in Internet2, respectively. The functionality of the Box service depends upon active participation in InCommon federated authentication. Dropping InCommon participation could necessitate termination of the Box service. The pricing discounts are provided for Internet2 members due to the administrative efficiencies that are gained as a result. Dropping Internet2 membership will necessitate an immediate increase in service pricing.

Cancellation

Your campus may decide to cancel at any point during the subscription year which will cancel the automatic renewal at the end of the calendar year. No refunds are provided for during the current year of service; however, you will have until the end of the calendar year to migrate data out of Box as necessary or individuals may choose to maintain personal accounts as appropriate under agreement directly with Box.net.

FAQ

Internet2 NET+ Box Service Offering

Eligibility and Enrollment

Do I have to be a direct Internet2 member to sign up for the Internet2 NET+ Box service?

No. Your institution has to be an InCommon higher education participant (or join InCommon as a higher education participant) in order to use the service. Direct Internet2 members get an additional discount, but membership in Internet2 is not required.

When will the Box service be available to higher education members? Who can use this service offering?

NET+ Box is available now! Internet2 higher education members who are InCommon participants may sign up for a full-service, customized Box offering that incorporates federated identity management. United States higher education institutions who are not Internet2 members but are InCommon participants may also subscribe for services at a higher cost. Five universities participated in an early adopter program that allowed us to identify potential issues before the public offering was initiated. These schools are Cornell University; Indiana University; University of California, Berkeley; University of Michigan; and the University of Notre Dame.

How does my institution sign up for the service?

Internet2 members may purchase the new offering by signing an "Enterprise Customer Agreement" (ECA) between the Internet2 member and Internet2. In subsequent years, your Internet2 membership, via the ECA, will simply have a Box renewal option built in. A trial offering is available allowing Internet2 or InCommon schools access to the full offering for 45 days for 25 test accounts. This enables a campus to evaluate the features and benefits of the service before committing. Once the trial period ends, campuses may subscribe to the Box service as the result of a pre-negotiated arrangement developed by a group of university counsel and Internet2 with Box, based on the size of your institution. Visit the Participate tab to gather and prepare the required information and then fill out the online application form (linked at the bottom of that page). You will then be assigned a Box service technical account representative who will work with you to create a customized environment, domain (box.yourinstitution.edu) and brand the service with your logo. Startup time is expected to be approximately one week to fully activate your domain, depending on the number of signups in process.

Can a portion of my institution sign up (for example, a business school, medical school, or even a single department)?

No, it must be a single, institution-wide subscription. The benefits of an environment like Box are viral collaborations and connections that occur between individuals and groups by allowing the entire community to quickly and easily share files. Offering it to a single department would generally cost more than the full price of the enterprise Box service. This program is also intended to minimize the contracting effort for the members with substantive and favorable cost terms.

What happens if I already have a Box account?

If you or a member of your institution have already created an account using your university email address, it can be merged into the new service offering when your school signs up. Account holders can be notified and offered the opportunity to create a separate personal account using another non-university email address if they choose.

What happens when an account holder leaves the university?

The decision is up to the university to maintain the account as a university service as long as they choose, however access to the account is linked to federated privileges. Once the campus credentials are revoked, the account can be reverted to a "personal account" under the terms and conditions of Box's free or paid personal services. Specific details of these account transitions are being worked out by early adopter schools.

What is the relationship between Box and Internet2?

Internet2 has signed a Master Services Agreement (MSA) with Box that provides various terms and conditions specific to the higher education community. In addition, Internet2 has worked with Box to co-develop a customized service offering that integrates with the Internet2 Network and with InCommon to better meet the needs of the Internet2 community. The production service is brokered by Internet2 and provided by Box. The service is a federated service that leverages InCommon and will be delivered over the Internet2 Network.

Is data stored only in the US?

Yes, all data is stored in US.

What applications are available either from Box or third parties?

The listing for Box applications is located at www.box.com/apps.

Who is Box and what services do they offer?

Founded in 2005, Box provides a secure content and file sharing collaboration platform. Content on Box can be shared internally and externally, accessed through iPad, iPhone and Android applications, and extended to partner applications such as Google Apps, NetSuite and Salesforce. Headquartered in Palo Alto, CA, Box is a privately held company and is backed by venture capital firms Andreessen Horowitz, Draper Fisher Jurvetson, Emergence Capital Partners, Meritech Capital Partners, Scale Venture Partners, and U.S. Venture Partners. To learn more about Box, please visit box.com.

Have a question about the Internet2 NET+ Box storage and collaboration service that wasn't answered through our menu options? Take a few moments to browse through our frequently asked questions. Click a question (or the preceding plus sign) to view its answer; click again to hide it. Click show all to view all the answers at once. And feel free to email us if you have a question that's not answered here.

Features and Security

For questions regarding features and security, please see our Features tab.

Cost and Terms

For questions regarding cost, terms of agreement and billing, please see our Fees tab.

More Information

Thank you for your interest in Internet2 NET+ Box. Please check the NET+ Box home for updates as they become available. Check Internet2 NET+ Services for news and updates on all Internet2 NET+ service offerings. Have a question not answered here? Send an email to netplus-box@internet2.edu.

Participate

Ready to enroll and provide all the great features of the Internet2 NET+ Box storage and collaboration service to your organization? You'll need to get some information together, as outlined in the following steps, before you can fill out the online application. Also, you may want to review the Enterprise Customer Agreement (ECA) to understand some of the information we need in the application process.

  1. Determine your eligibility

    Institutions of higher education and related organizations headquartered in the United States who are InCommon Participants (or who join at this time) are eligible to sign up for a full-service, customized Box offering from Internet2. Internet2 members receive special pricing, but membership in Internet2 is not required.

    You'll need to indicate whether you're an Internet2 member and/or InCommon participant on the form.

    For more information on becoming an Internet2 member, see "Internet2 Membership." For more on becoming an InCommon participant, see "Join InCommon."

  2. Determine your pricing tier

    The annual price of the Internet2 NET+ Box service is based on the size of the institution grouped into one of ten pricing tiers. The tier is determined by the total number of students, faculty, and staff (see below).

     
    TIER Institution Size (Students, Faculty, Staff)
    1a 1-1,500
    1b 1,501-2,500
    1c 2,501-3,500
    1d 3,501-4,500
    1 4,501-10,000
    2 10,001-24,999
    3 25,000-49,999
    4 50,000-99,999
    5 100,000-149,999
    6 150,000-200,000

    You'll need to select your organization's tier on the form. You'll also have to enter the address of a publicly available document that justifies your tier selection.

    See "Fees" for more information.

  3. Determine if you would like to add a Business Associate Agreement (BAA) to your subscription.

    If your organization has Health Service personnel or plans on including ePHI in Box, and you would like to add a BAA to your NET+ Box subscription you can enter your request for a BAA on the form. For campuses adding a BAA after October 31, 2014 an additional annual charge of 35% of the annual license subscription cost is required. 

    See "Features" for further information on service security and compliance with FERPA, HIPAA and other requirements.

  4. Are any special considerations required?

  5. Does your institution require special considerations due to state law or regulation? Are there any mandated limitations on renewal periods? You'll need to indicate this on the form.

  6. Gather contact information for the required Box service roles

    You'll have to enter the name, address, phone and email information for each of these service roles on your application.

    • CIO/Senior information technology officer – This is your organization's senior information technology officer, typically the CIO.
    • Application submitter – The submitter of the application form will receive the submission confirmation email and will be the point of contact for confirmation of details or clarification.
    • Technical contact – The technical contact is the individual with responsibility for the deployment of Box services at your organization.
    • Customer support contact – The Customer Support contact is the individual who will receive correspondence from Box about updates, outages, and other issues related to customer support. Tier 1 and Tier 2 customer support is the responsibility of the subscribing institution. Note: You'll need to include the Web address for this role as well.
    • Administrative contact – The administrative contact is the individual with the power to authorize the service contract and fees.
    • Billing contact – The billing contact is the individual to whom invoices should be addressed.
    • Primary legal contact (Campus Address for Legal Notices) – The primary legal contact is the individual who serves as contact point and/or legal resource, to whom legal inquiries and concerns should be addressed.
    • Secondary legal contact – The secondary legal contact is the individual who serves as a backup for the primary legal contact.
  7. Fill out and submit the application

    Fill out and submit the application. The submitter will be contacted within three (3) business days for confirmation of details or clarification.

  8. Implementation timeline

    What's next? Here's a typical implementation timeline. If you have any questions at any step of the process, please email netplus@internet2.edu.

Box implementation timeline